Meet AiKA. The chatbot plugin for Spotify Portal.
AiKA is the AI knowledge assistant that knows what your org knows. We built it to empower our teams inside Spotify. Now any engineering org can use it as part of Spotify Portal.
Explore AiKA
Dive into videos about the work principles, impact, and features of AiKA.
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AiKA + MCP support
Watch the demo (starting at ~28:41) to see AiKA working with a GitHub MCP server — and being used as an MCP server itself for Claude Code.
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AiKA goes agentic
AiKA just got a big upgrade — evolving beyond simple question-and-answer interactions into autonomous, multi-step problem-solving.
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AiKA + Portal
Watch the demo (starting at ~26:00) to see how AiKA and our other plugins work together to solve everyday problems for developers.
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Learn how we built AiKA
Watch this KubeCon talk to learn how we used retrieval-augmented generation (RAG) to make our internal chatbot accurate and fast.
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Hear about AiKA's impact
Spotify engineers discuss why we decided to build our own internal chatbot and the impact it's had on developer productivity.
Teams are choosing AiKA
It has already improved Spotify’s workflow — see how it can change yours.
1000+
Users
Over 1,000 Spotify employees use AiKA daily. 🤖
86%
Engineers
Over 86% of Spotify engineers use AiKA weekly. 🚀
47%
Reduced
AiKA has reduced how long it takes to resolve internal support requests at Spotify by 47%. 🙌
6,000
Hours
AiKA has saved Spotify employees asking questions more than 6,000 hours in the past 20 months. 🎉
Simplifying workflow
with AiKA
Testimonials from those who have tested it already.
🙏 “AiKA actually solves a real use case that we've gotten feedback from developers directly in our developer surveys for years, which is documentation sprawl, documentation discoverability, and the ability to find answers quickly.”
🧠 “Both developers and non-developers alike are using AiKA to answer all kinds of Spotify-specific questions, from learning how a particular system or tool works, to getting reference code, to company policies.”
🚀 “It’s not just developers who are using AiKA — everybody in the R&D organization has gotten into it, which also brings more people into the Backstage ecosystem. But also it creates this very positive flywheel between quality and discovery.”
Get more insights
Read more about AiKA.
The New Stack
AiKA's been really having an amazing impact on reducing time to getting answers. We’ve seen those times go down by almost 50% to resolve internal support requests." The New Stack interviews Tyson Singer, Spotify's head of technology and platforms.
The New Stack
“Spotify is an extreme dogfooding organization.” The New Stack takes a closer look at what went into developing AiKA before we opened it up to our enterprise customers.
TechCrunch
Tyson Singer, Spotify's head of technology and platforms, shares why AiKA became so popular inside Spotify and how it improves our internal engineering practices.
Spotify's Backstage Blog
Read our announcement about the AiKA plugin for Spotify Portal and learn how it brings knowledge sharing and discovery to the next level.
Documentation
Read the product docs.Spotify engineers discuss why we decided to build our own internal chatbot and the impact it's had on developer productivity.
Get Portal today
Get started with FREE access to Spotify Portal, our advanced SaaS solution for Backstage:
- 🚀 Explore Portal for free: Get your org up and running fast with Spotify Portal and see how it can help you build like Spotify.
- 💡 Get free guidance from Spotify’s platform engineering experts: Tap into our experience and expertise — and help us shape the future of the product.
- ✨ Early access to new plugins: Get new features and updates shipped right to your Portal instance.
- ⚡️ Includes these Spotify plugins: AiKA (AI knowledge assistant), Data Experience, Confidence Flags, Soundcheck, RBAC, Skill Exchange, Insights, and more.
It’s time to supercharge your organization with Spotify Portal. Sign up today.
What is Spotify Portal for Backstage?
Spotify Portal is a SaaS solution for Backstage: Cloud-hosted, Spotify-managed, with no-code setup and configuration. It’s Backstage in a box.
Backstage is the open framework for building internal developer portals (IDPs) that was created by Spotify and donated to the Cloud Native Computing Foundation (CNCF).
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